Is Etisalat Call Forwarding Free in the UAE? Here’s What You Need to Know

Solution Summary: No, Etisalat Call Forwarding is generally not free. While there are no rental or subscription fees for the service itself, you will be charged for the forwarded calls at your standard local call rates. Essentially, you pay for the call as if you were making it from your phone to the forwarded number.

Are you wondering why your mobile balance keeps mysteriously decreasing, even when you haven’t made many calls? You might be experiencing charges for call forwarding, a service that, while incredibly useful, isn’t always free in the UAE. Let’s break down how Etisalat call forwarding works, what you’ll be charged, and how to manage it.

How to Activate, Deactivate, and Understand Charges for Call Forwarding

Call forwarding allows you to redirect incoming calls to another mobile or fixed-line number within the UAE. It’s a handy feature, but it’s crucial to understand the costs involved.

• No Rental or Subscription Fees: Etisalat does not charge a monthly fee for simply having the call forwarding service activated on your line.
• Usage Charges Apply: The key thing to remember is that you will be charged for the forwarded calls at your local call rates. This means if someone calls your number, and it’s forwarded to another number, you pay for the call from your phone to that forwarded number, just as if you had dialed it yourself.

Here’s how to activate and deactivate different types of call forwarding:

• Forward all calls:
  • Activate: Dial *21*05xxxxxxxx# (replace 05xxxxxxxx with the number you want to forward calls to).
  • Deactivate: Dial #21#.
• Forward when busy:
  • Activate: Dial *67*05xxxxxxxx# (replace 05xxxxxxxx with the number).
  • Deactivate: Dial #67#.
• Forward when no answer:
  • Activate: Dial *61*05xxxxxxxx# (replace 05xxxxxxxx with the number).
  • Deactivate: Dial #61#.
• Forward when switched off/unreachable:
  • Activate: Dial *62*05xxxxxxxx# (replace 05xxxxxxxx with the number).
  • Deactivate: Dial #62#.
• Deactivate all call forwarding: Dial ##002#.

To check your usage history: If you suspect you’re being charged for call forwarding without realizing it, you can check your Etisalat usage history. While specific codes might change, a common method for prepaid users to check balance and usage is often by dialing codes like *135# or through the Etisalat UAE app. For a detailed breakdown, contacting customer service is best.

Why Are You Being Charged for Call Forwarding? It’s How the Service Works.

The reason you’re charged for forwarded calls is straightforward: when a call is redirected, it essentially creates a new outgoing call from your line to the forwarded destination. Etisalat, like most telecom operators globally, treats this as a call originated from your number, and thus applies the relevant charges based on your tariff plan (e.g., per-minute local call rates). It’s not a hidden fee but a usage-based charge for routing your calls. This is why it’s important to be aware of whether you have call forwarding active and to what number.

How to Get Official Updates and Information About Your Etisalat Services

Staying informed about your Etisalat services, including understanding charges and managing features, is easier than you think.

• Etisalat UAE App: The official Etisalat UAE app is your go-to for managing your account, checking your balance, reviewing usage details, activating/deactivating services, and even paying bills. It provides a comprehensive overview of your subscriptions and charges.
• Etisalat Website: Visit the official Etisalat website (www.etisalat.ae) for detailed information on all services, tariffs, and FAQs. They have sections dedicated to mobile services, value-added services, and support.
• Official Social Media: Etisalat often posts updates and information on their official social media channels. You can follow them to stay abreast of any announcements or general service information.
• Community Forums: While not official, local online communities and forums can sometimes offer insights from other users who might have experienced similar issues or have tips on managing services. However, always verify information with official Etisalat channels.

When to Call Etisalat Support & What to Prepare

If you’ve checked your usage and still can’t figure out why you’re being charged, or if you need assistance with activating/deactivating services, it’s time to reach out to Etisalat customer service.

• When to call:
  • You consistently see unexpected deductions from your balance.
  • You need help activating or deactivating call forwarding and the USSD codes aren’t working.
  • You require a detailed breakdown of your charges.
  • You want to inquire about specific call forwarding packages or tariffs that might offer better rates.
  • You have general questions about your Etisalat account or services.
• What to tell the representative:
  • Clearly explain the issue: “My balance is decreasing, and I suspect it’s due to call forwarding charges, but I’m not making calls.”
  • Mention any troubleshooting steps you’ve already tried (e.g., checking usage history in the app, trying USSD codes).
  • Provide your account details or mobile number readily.

You can reach Etisalat Customer Service by dialing 101 from your Etisalat mobile or landline, or 8005800 (toll-free) within the UAE. If you are calling from outside the UAE, dial +971 400444101.

In some cases, customer service might guide you through further troubleshooting steps or suggest a visit to an Etisalat Business Centre for more in-depth assistance.

In conclusion, while Etisalat call forwarding offers great convenience, it’s essential to be aware that the forwarded calls incur charges at your standard local rates. Always utilize the Etisalat UAE app or their official website to monitor your usage and manage your services. If you ever find yourself in doubt, a quick call to customer service can help clarify any concerns and get you back on track.