The NOL card is an electronic payment card used for public transportation in Dubai, United Arab Emirates. It is a smart card that can be recharged with money and used for paying for various modes of transportation such as buses, metro, and trams. In this article, we will discuss how to check the NOL card balance, how to add money to it, and how to troubleshoot it.
Checking NOL card balance:
To check the NOL card balance, there are several ways:
- NOL Card App: The easiest and most convenient way to check your NOL card balance is through the NOL card app. The app can be downloaded from the App Store or Google Play. Once downloaded, you can register your card and view the balance on the app.
- Ticket vending machine: Another way to check the NOL card balance is through the ticket vending machine at the metro stations. Insert your card into the machine, and your balance will be displayed.
- Bus readers: If you are traveling by bus, you can check your NOL card balance by tapping it on the bus reader. Your balance will be displayed on the reader.
- Website: The NOL card website also provides the option to check the card balance. You can enter the card number and see the balance.
Adding money to NOL card:
To add money to the NOL card, there are several ways:
- NOL Card App: The NOL card app can be used to add money to the card. You can link your credit or debit card to the app and use it to recharge your NOL card.
- Ticket vending machine: The ticket vending machine at the metro station can also be used to add money to the NOL card. Insert your card into the machine, select the amount you want to add, and make the payment.
- Online: The NOL card website can also be used to add money to the card. You can enter your card details and make the payment.
Troubleshooting NOL card:
If you encounter any issues with your NOL card, there are some troubleshooting steps you can follow:
- Check the balance: Make sure that your card has enough balance to pay for the transportation.
- Check the expiry date: Check the expiry date of the card. If the card has expired, you will not be able to use it for transportation.
- Check for damage: Check the card for any damage. If the card is damaged, you may need to get a new card.
- Check the readers: If you are having trouble tapping your card on the readers, make sure that the readers are clean and free of any debris.
- Contact customer service: If you are still having issues with your NOL card, you can contact the customer service. The customer service number is available on the NOL card website.
The NOL card is a convenient and easy way to pay for public transportation in Dubai. Checking the balance, adding money, and troubleshooting the card are all easy to do. With the NOL card app, you can manage your card and view the balance on the go. If you encounter any issues with the card, follow the troubleshooting steps, and if that doesn’t work, contact customer service for assistance.
FAQs regarding NOL Card Dubai
- How can I check the balance on my NOL card?
You can check your NOL card balance through the NOL card app, ticket vending machines at metro stations, bus readers, or the NOL card website.
- Can I use my NOL card if the balance is zero?
No, you need to have sufficient balance on your NOL card to pay for the transportation. The minimum balance required is 7.50 AED. If your balance is zero, you will not be able to use the card until you add more money to it.
- What is the minimum amount I can add to my NOL card?
The minimum amount you can add to your NOL card is AED 20.
- Can I transfer the balance from one NOL card to another?
No, you cannot transfer the balance from one NOL card to another. Each card has its own balance, and you need to add money to each card separately.
- How long does the balance on my NOL card last?
The balance on your NOL card is valid for five years from the date of the last top-up. After that, you need to get a new card.
- What happens if I lose my NOL card with a balance on it?
If you lose your NOL card with a balance on it, you can get a new card and transfer the balance to the new card. You will need to pay a replacement fee for the new card.
- Can I get a refund for the balance on my NOL card?
Yes, you can get a refund for the balance on your NOL card if you no longer need it. You can request a refund online or at any ticket vending machine at metro stations. A processing fee may apply for the refund.
Challan on NOL Card in Dubai
In Dubai, a challan on NOL card refers to a fine or penalty that is imposed on a commuter for breaking any transportation rules. The NOL card is used as a means of payment for public transportation in Dubai, and it is linked to the RTA (Roads and Transport Authority) system. One of the common violations is not using the NOL card while traveling on public transport, which incurs a challan of AED 200 on buses and metros.
The challan amount may vary depending on the nature of the violation, and it can range from AED 100 to AED 2,000 or more. The amount of the challan is deducted from the balance on the NOL card, and if the balance is insufficient to cover the fine, the commuter will be required to pay the remaining amount before being able to use the card for public transportation again.